Frequently Asked Questions
What goes in the compost bucket?
Fruit and vegetable scraps
Coffee + coffee fliters
Grains and grain products
Meat (and Bones)
Paper towels and napkins
Paper and cardboard (small pieces, without slick or shiny coating)
Grease/ Oil (small amounts in food is fine)
- Rubber bands
- Compostable plastic packaging products
- Kleenex or other items prone to carry COVID-19 germs
- Compostable diapers (( When utilizing our curbside services)
- Pet waste ( When utilizing our curbside services)
Can I buy your Bokashi flakes separately?
You sure may! We have kits and bokashi online at the Pearl Farmer's Market online and are stocked at the Farm Connection.
Can I put compostable diapers into my bucket?
No. We partner with local food-growing farms, and we are unable to process human waste of any kind.
Do you accept compostable takeout containers/packaging/etc?
We are unable to process most "compostable" products on the market at this time. We do not have the large compost piles of commercial composters, and we are still following the emerging research in the safety of these products breaking down in soil meant for food production. We encourage people to find ways to eliminate single use products wherever they can.
How do I Bokashi compost at home?
Sprinkle a small handful (about 1 tbsp) of Bokashi Flakes at the bottom of your bucket. Add your food waste collection (about 2-3 inches of food waste) into the bucket and then sprinkle with another small handful of Bokashi Flakes. Seal your air-tight lid completely.
There's mold in my Bokashi bucket—what do I do?
White, fluffy mold is a good sign! It means the Bokashi microbes are thriving! Good job!
I've got pests in my Bokashi bucket—what do I do?!
Pests can enter and grow in your Bokashi bucket ONLY if the lid is not completely sealed. If you have pests in your bucket, add A LOT of Bokashi flakes and seal your lid COMPLETELY shut. Pests cannot grow in a healthy Bokashi fermentation.
What is Bokashi Composting?
Bokashi translates loosely as "fermented organic matter". Bokashi is the method of fermentation that the Compost Queens use before we hot compost at our partner farms.
Through Bokashi, you can compost ALL solid food waste including meat, dairy, & seafood. Bokashi is an ANAEROBIC process, meaning it is done in closed, air-tight containers. Like almost all fermentations, you will need a ferment starter to Bokashi compost. This is why our composting kits include our Bokashi Flakes. You can start the fermentation by sprinkling Bokashi Flakes in with your food scraps in a closed container. This will help with pests and odors & help break down the food even faster! Bokashi is also great because it act as a probiotic for your compost pile, and eventually for your soil!
What are Bokashi Flakes?
Bokashi Flakes serve as the ferment "starter" to our Bokashi process. We upcycle coffee chaff (the shell of the coffee bean) that we get from local roasters. We then ferment the coffee chaff with our craft EM (Effective Microbe) mixture and Molasses. Once dried, Bokashi Flakes can last for up to 1 year.
Why do Compost Queens use Bokashi? What are the benefits?
We love making composting easy for our customers. Bokashi Composting allows our customers to collect their food scraps without any issues with pests, smells, or added effort.
Can I include pet waste in my Bokashi Bucket?
Many home composters use a Bokashi system to compost their pet waste. Although we do not recommend using the composted pet waste in an edible garden.
Can I include compostable plastics? bioplastics? biodregadable plastics?
We do not accept any sort of compostable or biodegradable bioplastics in our composting services.
How do I figure out how much food waste I have?
If you're a future residential customer, we suggest you take our free two week trial and get a feel for how much waste you (and your family) are producing. We offer extra bucket delivery around the holidays or when you know you'll have more food waste than normal.
Where is the drop-off location closest to me?
Who gets the compost?
When our "black gold" soil is ready we work to distribute it to our clients (residential and drop-off) and donate additional amounts to area community gardens. We also sell our compost locally.
I've signed up for pick-up, now when are you coming do to the pick up? When is my pick up day?
Check your email for our welcome letter and it will include your first delivery and pickup day. We do pickups every 4 weeks on the same day for each neighborhood. If you would like to access your materials earlier than your set pickup/dropoff date, email us!
What happens to the compost? Where does the actual composting occur?
We are working to process our compost all over San Antonio, including partnerships with Talking Tree Farms and the Garcia Street farm along with several smaller processing sites throughout the city of San Antonio. After your compost sits in your bucket for two weeks we begin to pile it, cover it with mulch, and turn it weekly. Follow us on social media to see our current projects and process of the piles.
How do I get started? Where I can I pick up a bucket?
Can I compost from an apartment?
Yes! We have many wonderful apartment dwellers in our Community of Composters. Bokashi composting is a great option for apartment dwellers since won't have any issues with smell or pests. You can easily store your bucket outside your front door (no smell) or on a patio.
I've got leaves, can you take that too?
Can you help me set up my garden?
We recommend using Uprooted Gardens and Two Hoes Gardening to help you set up your garden. We can, however, prepare your soil for an upcoming season.
Where on the curb should I put my buckets?
Many of our customers leave their buckets on their front porch. We ask that you leave them somewhere visible to our driver, or contact us to let us know if you need to arrange a specific spot.
I want to change my account - upgrade or downgrade, how do I do it?
You can now change all your account details in our customer portal! If you are having any issues, please email us at email@example.com and let us know how you'd like to adjust and we will get back with you shortly.
I'm moving, and I (do or do not) want to take my compost service me, what do I do?
If you are moving out of our service area and would like to cancel, please notify us through your customer portal or email us at firstname.lastname@example.org. We will give you more information about how to return your materials.
I'm new to the service—how do I use my Bokashi Kit?
Collect your food scraps in another container. This will help you limit the amount of times you have to open your Bokashi bucket as the fermentation is an anaerobic process (no oxygen).
I own or work at a restaurant/business and we would like to start composting, what is the process?
Contact us here! We will create a custom account based off your needs!
How can I contact you over the phone?
Our number is 210-640-9468. We are open M-F, 9am- 5pm, but since we are a small team, and are often out in the field, please give us a few days to respond. If you need more immediate assistance, please leave a voicemail or text message.
How can I email you directly?
Please email us at email@example.com - we look forward to talking with you.
How do I access my Customer Portal?
Upon signing up for services, you should have recieved an invitation to set up your customer portal using the email that you signed up with.
What can I do through my Customer Portal?
Through your customer portal, you can change account details, cancel services, request services, and order products.
I want to volunteer with you, what do I do next?
Please fill out our volunteer application and we will be in touch soon.
How can I email you directly?
Please email us at firstname.lastname@example.org - we look forward to talking with you!
How can I contact you over the phone?
Our number is 210-640-9468.